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ZRA Debt Recovery System

The ZRA Debt Recovery System is a robust web application developed using Laravel 10. It is designed to streamline the process of managing, tracking, and recovering debts for the Zambia Revenue Authority (ZRA). The system is hosted on an Azure Virtual Machine (VM) and deployed using Laravel Forge, ensuring high availability, scalability, and ease of maintenance.

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Challenges

  1. System Adoption Resistance: Issue: Some users may resist adopting the new system due to unfamiliarity with technology.
  2. Data Migration: Issue: Transferring existing debt data into the new system may lead to data inconsistencies.

Solutions

  1. Provide comprehensive user training sessions and detailed user guides. Implement a helpdesk system for ongoing support.
  2. Perform thorough data cleaning and validation before migration. Use Laravel's migration and seeding tools to ensure accuracy.